Terms of Service

1. About the Company

Company Name: thegr8labs
Website: https://www.thegr8labs.com
Contact Email: info@thegr8labs.com
Country of Incorporation: India

thegr8labs is a software engineering and digital transformation company providing AI development, custom software development, SaaS development, ERP development, mobile application development, web application development, UI/UX design, DevOps, QA testing, cloud engineering, API development, and related digital services (“Services”).

2. Acceptance of Terms

By accessing or using our website at https://www.thegr8labs.com, or by engaging our services through any channel including email, phone, or third-party platforms, you acknowledge that:

• You have read, understood, and agree to be bound by these Terms
• You have the legal capacity and authority to enter into a binding contract
• If you are entering into these Terms on behalf of a company or other legal entity, you have the authority to bind that entity to these Terms
• You are 18 years of age or older

3. Services Description

thegr8labs provides the following categories of services:

• Artificial Intelligence (AI) development, AI automation, and AI agent development
• Custom software development (web applications, enterprise software, internal tools)
• Software as a Service (SaaS) product development
• Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) development
• Mobile application development (iOS, Android, cross-platform)
• Product design (UI/UX), brand identity design, and web design
• Quality Assurance (QA) testing and test automation
• Cloud infrastructure, DevOps, and API development
• Digital transformation consulting and strategy

The specific scope, deliverables, timelines, and commercial terms for each engagement will be governed by a separate written agreement (“Project Agreement” or “Statement of Work”) executed between the parties. In case of conflict between these Terms and a Project Agreement, the Project Agreement shall prevail to the extent of the conflict.

4. Use of Our Website

4.1 Permitted Use

You may use our website for lawful purposes only — to learn about our services, make inquiries, and engage us for legitimate business purposes.

4.2 Prohibited Use

You must not use our website:

• In any way that violates any applicable Indian or international law or regulation, including the Information Technology Act, 2000
• To transmit any unsolicited or unauthorised advertising or promotional material
• To knowingly transmit any data, malware, viruses, Trojan horses, or other harmful or technologically harmful material
• To gain unauthorised access to any portion of our website, servers, or databases connected to our website
• To engage in any conduct that restricts or inhibits anyone's use or enjoyment of the website
• To reproduce, duplicate, copy, or re-sell any part of our website in violation of these Terms
• To reverse engineer, decompile, or disassemble any software accessible through our website

Violation of Section 4.2 may constitute an offence under the Information Technology Act, 2000 (including Sections 43, 66, 66B, 66C, and 66D) and may be subject to civil and criminal penalties under Indian law.

5. Intellectual Property

5.1 Our Intellectual Property

The content on our website — including but not limited to text, graphics, logos, images, software, and the compilation thereof — is the property of thegr8labs and is protected under Indian copyright law (Copyright Act, 1957), trademark law (Trade Marks Act, 1999), and other applicable intellectual property laws. You may not use, reproduce, or distribute our content without our express written permission.

5.2 Client Intellectual Property — Project Work

Upon full and final payment of all fees due under a Project Agreement, thegr8labs shall assign to the Client all intellectual property rights in the custom deliverables created specifically for and paid for by the Client, including source code, designs, and documentation. This assignment is subject to:

• The Client having fulfilled all payment obligations under the Project Agreement
• thegr8labs retaining the right to use general-purpose tools, frameworks, libraries, and pre-existing methodologies, know-how, and skills developed prior to or independent of the engagement
• Any open-source components remaining subject to their respective open-source licences
• thegr8labs retaining the right to display the project in its portfolio (unless the Client requests confidentiality in writing)

5.3 Third-Party Intellectual Property

Our services may involve the use of third-party software, APIs, and components. The Client is solely responsible for ensuring compliance with the terms and licences of any third-party services or software specified or used in the project.

6. Payment Terms

• All fees and payment terms are as agreed in the Project Agreement or invoice
• All prices are exclusive of Goods and Services Tax (GST) unless otherwise stated. Applicable GST will be charged in addition at the prevailing rate
• Payments are due within the timeframe specified in the Project Agreement or invoice (typically 7–14 days from invoice date)
• Late payments may attract interest at the rate of 1.5% per month (18% per annum) from the due date until the date of payment
• thegr8labs reserves the right to suspend work on any project where payment is overdue by more than 14 days
• All payments made are non-refundable except as expressly provided in the Project Agreement or as required by the Consumer Protection Act, 2019

7. Confidentiality

Both parties acknowledge that they may have access to confidential information of the other party during the course of the engagement. Each party agrees to:

• Keep all Confidential Information of the other party strictly confidential
• Not disclose Confidential Information to any third party without the other party's prior written consent
• Use Confidential Information only for the purposes of fulfilling obligations under the Project Agreement
• Protect Confidential Information using at least the same degree of care as it uses to protect its own confidential information

Confidentiality obligations do not apply to information that: (a) is or becomes publicly known through no breach of this obligation; (b) is received from a third party without restriction; (c) is independently developed; or (d) is required to be disclosed by applicable law or court order.

For engagements requiring a formal Non-Disclosure Agreement (NDA), a separate NDA may be executed by the parties. The terms of such NDA shall supplement these Terms.

8. Warranties and Representations

8.1 thegr8labs Warrants That:

• It has the right and authority to provide the services described herein
• The services will be performed with reasonable skill, care, and diligence
• The deliverables will materially conform to the specifications agreed in the Project Agreement

8.2 Disclaimer of Warranties

Except as expressly stated above, our website and services are provided “AS IS” and “AS AVAILABLE” without any warranty of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components.

9. Limitation of Liability

To the maximum extent permitted by applicable Indian law:

• thegr8labs shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with these Terms or our services
• thegr8labs's total aggregate liability to you for any claim arising out of or relating to these Terms or our services shall not exceed the total fees actually paid by you to thegr8labs in the 3 months immediately preceding the event giving rise to the claim
• Nothing in these Terms shall limit or exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited or excluded under applicable Indian law

This limitation applies regardless of the form of action, whether in contract, tort (including negligence), or otherwise, even if thegr8labs has been advised of the possibility of such damages.

10. Indemnification

You agree to defend, indemnify, and hold harmless thegr8labs and its officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with:

• Your access to or use of our website or services
• Your violation of these Terms
• Your violation of any third-party right, including intellectual property rights
• Any content you provide to us in connection with our services that infringes any third-party right

11. Consumer Rights (Consumer Protection Act, 2019)

If you are a consumer as defined under the Consumer Protection Act, 2019, nothing in these Terms shall limit, restrict, or exclude any rights you have as a consumer under applicable Indian consumer protection law. You have the right to:

• Receive services of the quality and standard as agreed or represented
• Seek redressal against unfair trade practices or restrictive trade practices
• File a complaint with the appropriate Consumer Disputes Redressal Commission if you are aggrieved by our services

Our Grievance Officer for consumer complaints is reachable at info@thegr8labs.com. We endeavour to resolve consumer complaints within 15 working days.

12. Force Majeure

Neither party shall be liable to the other for any delay or failure to perform its obligations under these Terms if such delay or failure results from circumstances beyond the reasonable control of the affected party, including but not limited to: acts of God, natural disasters, pandemic, war, civil unrest, government action, labour disputes, power outages, internet service disruptions, or cyber-attacks. The affected party shall notify the other party promptly and shall use commercially reasonable efforts to resume performance.

13. Termination

• Either party may terminate a Project Agreement in accordance with the termination provisions specified therein
• thegr8labs reserves the right to suspend or terminate your access to our website immediately, without prior notice, if you breach any provision of these Terms
• Upon termination, all provisions of these Terms that by their nature should survive termination shall survive, including intellectual property provisions, confidentiality, indemnification, and limitation of liability

14. Amendments to These Terms

We reserve the right to modify these Terms at any time. Material changes will be notified by posting the updated Terms on this page with a revised “Last Updated” date and, where practicable, by email notification. Your continued use of our website or services after any such changes constitutes your acceptance of the new Terms.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, severed from these Terms, without affecting the validity and enforceability of the remaining provisions.

16. Waiver

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term, and any failure by thegr8labs to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

17. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, and any applicable Project Agreement, constitute the entire agreement between you and thegr8labs with respect to our website and services, and supersede all prior or contemporaneous understandings, agreements, negotiations, representations, and warranties.

18. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

Arbitration: Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall first be attempted to be resolved through good-faith negotiation. If negotiation fails within 30 days, the dispute shall be referred to binding arbitration under the Arbitration and Conciliation Act, 1996 (as amended). The arbitration shall be conducted by a sole arbitrator mutually agreed by the parties, or failing agreement, appointed in accordance with the said Act. The seat of arbitration shall be in India, and the language of arbitration shall be English. The award shall be final and binding.

Courts: Notwithstanding the above, either party may seek interim or injunctive relief from the competent courts in India. Subject to the arbitration clause, the parties submit to the exclusive jurisdiction of the competent courts in India for resolution of any dispute not subject to arbitration.

19. Contact Us

For any questions about these Terms of Service, please contact us at: